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Remote Monitoring (Part 1 of 3)

Remote Monitoring (Part 1 of 3)

PowerVue's online portal

Critical power specialist, Powertecnique, has launched a comprehensive new software package which enables a fully managed remote monitoring solution for UPS (uninterruptible power supplies) and diesel generator equipment 24/7 365 days a year. The software is called PowerVue, and it relieves business owners from the headache of equipment monitoring. In part 1 of our 3 part series on remote monitoring, Darren Pearce, Managing Director at Powertecnique explains how the software works.

PowerVue provides reliable and secure remote monitoring for both UPS and generators, along with servicing and automated call-out for both. With this new software, we’re combining remote monitoring with a service agreement. This means we can be proactive, so the customer has one less thing to worry about when running the business. A lot of existing systems aren’t fully managed and only notify the customer that there is a problem. They don’t say what the problem is, nor do they automatically notify an engineer. But that’s where the PowerVue package is different. 

When a piece of standby power equipment malfunctions, an alarm will immediately alert us to the problem, and this will be relayed back to our 24/7 call centre, where operators can then mobilise an engineer to diagnose and fix the problem. The engineer will know precisely what needs fixing and could be out to the equipment before the customer even knows a potential problem exists. That’s the beauty of tying the system to a maintenance contract.

The UPS or generator equipment is monitored using a telemetry unit which attaches to it. The unit accesses measurements and alarms on the equipment and sends the information to our PowerVue server which is analysed and displayed on a web page that is similar to what you would normally find on the control panel of a generator or UPS. PowerVue uses the protective power from the UPS and alerts if the box has lost communication to the equipment, it also has a separate backup battery that will last three-to-four hours while engineers attend site to carry out any repairs. 

The alerts are all colour-coordinated to rank the severity of each alarm, ranging from green (no problem with the equipment) through amber (which warns the engineer to keep an eye on the equipment) to red (immediate action required). Blue signifies an alarm that has been acknowledged.

Continued next week.


20/02/2014 10:00:00
Listed in : Features  
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